We're here to answer your questions!

Our specific focus is Audiology and Speech Pathology, but our staff is experienced in multiple specialties.

NO! We utilize the sophisticated systems already in place in your practice. We believe in full transparency and honesty.

Yes! Hearcents is well-versed in ClaimMD and APEX.

Yes! Hearcents can set up and train staff in specific EMR systems and EDI set-up.

Yes, we will make suggestions as to what would be appropriate based on what you are currently billing. The provider is ultimately responsible for coding, but we will ensure that there is comfort in the recommendations. We take an unbundled approach to billing. We will never force you to take action if you are not comfortable.

ou, the practice owner! You decide whether the coverage is good enough to sustain your business. We partner with you and your team to navigate these tough decisions. 

You have complete control. However at Hearcents, we want to make sure that you are able to focus on the clarity of your practice and being the best provider you can be. We will post payments, adjustments and communicate directly with the appointed staff on next steps.

Honesty and Transparency are the core values of Hearcents. We will communicate directly with the appointed staff member(s) to ensure a smooth and timely process to execute your customized plan. We will report directly with the client on progress and performance. We expect to know how we are doing and how to improve.

We can! Is it ideal? Not really! We do not know your practice the way you do. We will work with you to provide the proper contact with a patient.

Once the contract is signed, we will discuss your customized plan and approach to your billing process. We, essentially, begin immediately. We take time to understand your processes and how your practice likes things performed.

You will have a dedicated account manager. But you will not lose contact with Ashley, the owner/operator. Once you have signed on as a client, your practice will be given a dedicated account executive. This person is your primary contact should any questions or concerns arise. You can relax knowing that we have taken the burden of the medical billing process so you can focus on your patient care. 

Hearcents offers more than just billing services. We offer consulting type services, credentialing and practice management services. We also provide industry updates, insurance changes, and customized reporting. We add value in the fact we know Audiology and we are immersed in the field every single day.

That’s an easy one.

We are medical billing experts. We know the industry inside and out and we are always up to date on the latest changes in coding, as well as the rules and regulations from varying carriers. Not only do we have extensive education and training in medical billing, we also have staff working around the clock, helping you get your cash faster.
When you outsource your medical billing needs to us, you no longer have to worry about all of the overhead costs associated with hiring your own medical billing staff (benefits, salary, continued training, etc.).

Yes! From small single-physician offices to large provider groups with multiple locations, we customize our medical billing services to meet your unique needs. We have the manpower and technology in place to handle whatever you send our way, all with complete accuracy.

Ashley, the owner, has been in Audiology for the last 10 years. He has fully immersed himself in the world of Audiology, by attending conferences and accompanying his wife, who is an Audiologist and private practice owner. Ashley is fully vested in Audiology and has it’s best interests at heart!

Hearcents was founded based on a service above self-mentality. There was a need, and I volunteered my knowledge and assistance to multiple providers. Some of those providers encouraged me to create what is now known as Hearcents.

Our network is spread across the United States, but the primary location is in Anchorage, Alaska. The time difference does not restrict our work.